Hornbeck Boats Return and Warranty Policies 

Accessory Returns 

- Products can be returned within 30 days of purchase

- A receipt must accompany all returns or, If no receipt present, Hornbeck Boats must be able to track the purchase through your customer purchase history. 

- Include a description of the reason for your return. The more detail, the better. 

- Returned products, including packaging, must be in new, sellable condition. 

- Hornbeck Boats reserves the right to charge a 20% restocking fee for returned products missing their original packaging. 

- Refunds will be issued to the original form of payment used for the purchase. 

- Refunds may take up to 72 hours to be processed once the item is received. 

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ORDER ISSUES 

- If you are shipped an incorrect or damaged product with your order, you will be reimbursed for any return shipping costs incurred. Return shipping costs for other reasons are the customer’s responsibility. - Please contact info@hornbeckboats.com if you receive an incorrect shipment. 

- Return shipping labels may be sent electronically or with the correct product when it is shipped.

 

RETURN SHIPPING ADDRESS 

Hornbeck Boats 

131 Trout Brook Rd. 

Olmstedville, NY 12857 

 

ITEMS NOT ELIGIBLE FOR RETURNS 

- Special orders and Custom orders are final and not eligible for return. 

- Closeout, clearance, 2nds, and yellow-tagged items are final and not eligible for return. 

Boat Warranty 

Hornbeck Boats are warrantied against defects in materials and workmanship, to the original retail consumer, for the usable life of the boat as defined by wear. Hornbeck Boats will repair or replace hulls or components at our discretion. The customer is responsible for transportation costs to and from Hornbeck Boats in Olmstedville, NY. This warranty does not cover normal wear, nor damage resulting from abuse, alteration or unauthorized repair. A copy of the original store receipt is necessary for all warranty claims 

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Boat Exchanges

Part of our Perfect Fit program is making sure everyone has the Hornbeck that fits them and their needs best. If you feel your new boat doesn’t fit you like you hoped, you will have 30 days after picking up your boat to exchange it for a model that works better for you. Boats being exchanged are subject to a $100 restocking fee, and any other costs associated with wear & tear. The boat being exchanged must be in like new sellable condition. Material and optional package choices are not covered under this program.

∗ Custom builds are not eligible for this offer. 

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Thank you for shopping with Hornbeck Boats. Customer service is our top priority, so please contact us with any questions, comments, or concerns.